We currently have two WiFi apps that are enabled with our WiFi units. Our legacy app - EcoWater Systems WiFi Manager and our new app - Hydrolink™ Home. Below, you'll find a few tips to help you determine which app you should be using.
Check the Salt Lid/Tank for Decal
- If your unit is set up with Hydrolink™ Home, you'll have a sticker decal that shows 2 QR codes. One for the Zendesk support site and another for downloading the Hydrolink™ Home app.
Under 'Advanced Settings' on the Water Softener
- Press the middle button to see the Main Menu. Push the down button until you see 'Advanced Settings'. Then select 'Wireless Setup'.
- If you have two options show up 'Push Notifications (PWS)' and 'Browser' - this means you'll be using the EcoWater Systems WiFi Manager app.
- If you have 'see connection instructions' - you'll be using the Hydrolink™ Home app.
Talk to Your Dealer
- Your Dealer should know if you should be connected to the legacy app or new app.
When Did You Purchase?
- Our units with the new Hydrolink™ Home app began production in late September/early October 2024. If you've purchased a unit recently there's a higher chance you have the new app.